Terms of Service

Last updated: September 2026

These Terms govern your use of CoApprove ("CoApprove", "we", "us"), a feedback and collaboration hub. By creating an account, connecting a site, or submitting feedback through a connected site, you agree to these Terms.

1. The service

CoApprove lets a connected project ("Site") collect feedback, problem reports, votes, and comments from its users, and lets that project's team triage them. Sites are grouped under an account managed by an account administrator.

2. Accounts and sites

• An account administrator creates and manages Sites and is responsible for activity under the account.
• Each Site receives credentials (a public site key, an API key, and a signing secret). You are responsible for keeping the API key and signing secret confidential and server-side; the public site key is intended to be used in the browser.
• You are responsible for your end users and for the content submitted through your Sites.

3. Acceptable use

You agree not to misuse the service, including: submitting unlawful, infringing, or malicious content; spamming or overloading the service; attempting to breach security, access other accounts' data, or reverse-engineer the service; or using it to collect data without a lawful basis.

4. Community participation and rules

Some Sites enable a community — a public board where a Site's members can post ideas and problems, comment and reply, upvote, and react, and where each member has a public profile (handle, generated avatar, bio, and karma). These rules apply to everyone who takes part in a community, in addition to the acceptable-use rules above.

• Who can take part. Anyone able to view a community may read it. Posting, commenting, voting, and reacting require you to be signed in — either vouched by the connected Site or through a community account. New community accounts may need reviewer approval before they can post.
• It's public. Your posts, comments, votes, reactions, handle, avatar, and profile are visible to anyone who can see the community. Do not post anything you would not want to be public, and do not post other people's private or personal information without their consent.
• Member conduct. You agree not to post or submit content that is unlawful, infringing, hateful, harassing, threatening, defamatory, obscene, or otherwise objectionable; not to impersonate any person or organization or misrepresent your affiliation; not to post spam, advertising, scams, malware, or deceptive or harmful links; and not to post repetitive or bulk content. Choose an appropriate handle and profile — they must not be offensive or impersonate others.
• No manipulation. Do not manipulate votes, reactions, karma, or rankings — for example by using multiple or fake accounts — and do not attempt to disrupt, overload, or abuse the community or its rate limits.
• Moderation and takedown. Reviewers — the connected Site's team, its account administrator, and CoApprove — may, at their discretion and with or without notice, hide or remove any post or comment and block a member from participating. Hidden content is removed from public view (and does not count toward votes, counts, or karma); a blocked member keeps read access but can no longer post, comment, vote, or react. Rate limits apply to posting and commenting.
• Reporting and appeals. To report content or question a moderation decision, contact the connected Site's administrator or CoApprove. The Site's account administrator is responsible for moderating its own community.
• Responsibility. Community content reflects the views of the members who post it, not those of CoApprove or the connected Site.

5. Your content and your users' data

You retain ownership of the content and data submitted through your Sites. You grant us the limited rights needed to store, process, and display it to provide the service. You are responsible for having a lawful basis and any required notices or consents to send end-user data (including the technical context attached to reports) to CoApprove.

6. Availability and warranties

The service is provided "as is" and "as available", without warranties of any kind. We aim for high availability but do not guarantee uninterrupted or error-free operation.

7. Fees

Some features are offered on a paid basis and may be enabled per account. Pricing and billing terms will be provided separately; feature availability may change.

8. Termination

You may stop using the service at any time. We may suspend or terminate access — including a community member's ability to participate — for breach of these Terms or to protect the service or its users.

9. Limitation of liability

To the maximum extent permitted by law, CoApprove is not liable for indirect, incidental, or consequential damages, or for loss of data or profits, arising from your use of the service.

10. Changes

We may update the service and these Terms. Material changes will be reflected by updating the date above; continued use constitutes acceptance.

11. Governing law

These Terms are governed by the laws applicable where CoApprove is operated. The governing jurisdiction will be specified as the service formalizes.

12. Contact

Questions about these Terms: hello@coapprove.com.